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      41: Cloud Commands Service Communications Error

      Understanding and Resolving Cloud Commands Service Communication Errors

      This pause reason indicates that the tractor has encountered an error while attempting to communicate with the cloud-based command service. This communication is often necessary for receiving mission updates, instructions, or for reporting operational data.

      Severity

      • Low Severity:
        • Navigation paused: Error detected when vOS attempted to connect to the cloud. Contact support.

      Troubleshooting

      1. Attempt a device restart: A system restart can sometimes resolve transient software glitches or communication errors.
      2. Check connections (if applicable): If the error message points to a specific external sensor or component, check its physical connections for looseness or damage.
      3. Contact Support: If the cloud command service communications error pauses persist, contact our support team for assistance.